Please read before booking

Terms & Conditions

Vyora Care is a professional non-medical hospital companion service. These terms keep every visit safe, transparent and respectful for everyone involved.

1. 01

   Non-Medical Companion Service

   Vyora Care provides professional non-medical hospital companion services. Our companions assist with hospital visits, appointments, admissions, paperwork, navigation, patient support, and coordination. We do not diagnose illnesses, prescribe medications, administer injections, perform medical procedures, or replace qualified healthcare professionals.

2. 02

   Accurate Patient Information

   The patient or family must provide complete and accurate information regarding the patient's medical condition, mobility, allergies, emergency contacts, and other relevant details. Incorrect or incomplete information may affect our ability to provide safe and appropriate assistance.

3. 03

   Transportation

   Transportation may be arranged using the customer's own vehicle or third-party services such as Uber, Ola, Auto, or Taxi. Vyora Care assists in coordinating transportation but is not responsible for delays, cancellations, accidents, or issues caused by third-party transportation providers.

4. 04

   Medical History & Mobility

   Families must disclose any mobility limitations, disabilities, infectious conditions, or special assistance requirements before the visit. This enables us to assign the most suitable companion and provide safe support throughout the hospital visit.

5. 05

   Hospital Policies

   All hospital rules, visitor policies, security procedures, and instructions issued by doctors, nurses, and hospital staff must be respected and followed at all times. Our companions cannot override or influence hospital policies or medical decisions.

6. 06

   Respectful Behaviour

   Vyora Care is committed to treating every patient and family with dignity, compassion, and respect. In return, respectful behaviour toward our companions is expected at all times. Abuse, harassment, threats, discrimination, intoxication, or inappropriate behaviour will not be tolerated.

7. 07

   Right to Refuse or Discontinue Service

   Vyora Care reserves the right to refuse, suspend, or discontinue services if false information is provided, safety is compromised, illegal activities are involved, hospital policies are violated, or our staff are subjected to abusive, threatening, or unsafe situations.

8. 08

   Emergency Medical Decisions

   In the event of a medical emergency, all diagnosis, treatment, and medical decisions remain the sole responsibility of licensed doctors and hospital authorities. Our companions may assist with communication and coordination but cannot make medical decisions on behalf of the patient or family.

9. 09

   Privacy & Confidentiality

   Patient information is treated with the highest level of confidentiality. Personal and medical information will only be shared with authorized family members, healthcare professionals, or authorities when necessary to provide the service or as required by law.

10. 10

    Service Availability

    All bookings are subject to companion availability, hospital restrictions, weather conditions, travel limitations, and unforeseen circumstances. While we strive to fulfill every confirmed booking, immediate availability cannot always be guaranteed.

11. 11

    Payment & Online Transactions

    Service charges must be paid as agreed before or during the service, depending on the booking. For safety, transparency, and convenience, we strongly encourage digital payments (UPI, bank transfer, or other online payment methods) instead of carrying large amounts of cash. Online payments provide a secure transaction record for both the customer and Vyora Care.

12. 12

    Delays Beyond Our Control

    Hospital waiting times, doctor availability, emergency cases, traffic conditions, weather, technical issues, or other unforeseen circumstances may affect the duration of the service. Vyora Care will make every reasonable effort to keep families informed but cannot be held responsible for delays beyond our control.

13. 13

    Personal Belongings & Valuables

    Patients and families are responsible for safeguarding their personal belongings, cash, jewellery, mobile phones, medical records, and other valuables. We recommend carrying only essential items and avoiding unnecessary valuables during hospital visits. Vyora Care is not liable for loss, theft, or damage to personal belongings.

14. 14

    Medical Liability

    Vyora Care companions are non-medical support professionals unless otherwise stated. They do not diagnose illnesses, recommend treatments, administer medications, interpret medical reports, or perform clinical procedures. All medical advice and treatment must come exclusively from qualified healthcare professionals.

15. 15

    Photography & Privacy

    To protect patient privacy and dignity, our companions will not take photographs, record videos, or share any patient-related information on social media without the explicit consent of the patient or their authorized family member, except where documentation is specifically required for service updates requested by the family.

16. 16

    Consent & Acceptance

    By booking or using Vyora Care services, the patient or their authorized family member confirms that they have read, understood, and agreed to these Terms & Conditions. Use of our services constitutes acceptance of these terms and consent to receive our non-medical hospital companion services.