Disclaimer

Not a Medical Service

Vyora Care is not a hospital, clinic, diagnostic centre, medical practitioner, nursing agency or emergency medical service provider unless expressly stated otherwise for a particular service.

Vyora Care companions do not diagnose medical conditions, prescribe medicines, provide medical treatment or independently make clinical decisions.

No Medical Advice

Information provided through our website, customer-care team, companions or other communications must not be treated as:

• Medical advice
• Diagnosis
• Prescription
• Treatment recommendation
• Medical opinion

Customers should consult qualified healthcare professionals for medical decisions.

Hospital Staff

Vyora Care companions are independent support personnel/service representatives and are not hospital employees merely because they accompany a customer inside a hospital. They do not replace:

• Doctors
• Nurses
• Technicians
• Hospital attendants
• Emergency medical personnel
• Other qualified healthcare professionals

Hospital Procedures

Our companions may assist customers with practical matters such as:

• Navigating hospital areas
• Registration/counter coordination
• Document handling
• Waiting-area assistance
• Accompanying the patient
• Communication assistance
• Report/document collection
• Medicine collection where authorised
• Family updates

The actual medical procedure, consultation, diagnosis, test, surgery or treatment remains under the responsibility of the relevant healthcare provider.

Emergency Conditions

Vyora Care is not an emergency medical response service. In an emergency, customers should immediately contact the appropriate emergency medical service, hospital emergency department or qualified medical professional.

A companion may assist with practical coordination where reasonably possible, but must not be relied upon as a substitute for emergency medical care.

Medical Condition Disclosure

Customers should inform Vyora Care of relevant conditions or limitations that may affect safe assistance. This may include:

• Mobility limitations
• Fall risk
• Confusion or cognitive impairment
• Behavioural concerns
• Allergies
• Infectious conditions
• Special assistance requirements
• Oxygen or other medical equipment
• Any other relevant safety information

Failure to disclose material information may affect our ability to provide safe assistance.

Existing Health Conditions

Vyora Care does not guarantee that a patient’s existing medical condition will remain stable during a hospital journey. A patient’s condition may change unexpectedly. If a medical condition deteriorates, medical decisions must be made by qualified healthcare professionals.

Patient Movement

Companions may assist with ordinary movement and navigation only within the limits of their training and the service scope. They must not perform unsafe lifting, transfer, restraint or medical procedures beyond their training and authorised duties. Where specialised physical assistance is required, the appropriate hospital or healthcare professional should be requested.

Medicines

Vyora Care may assist with medicine collection where specifically authorised. Vyora Care does not:

• Prescribe medicines
• Change dosage
• Recommend substitutions
• Determine treatment
• Independently administer medicines unless a separately lawful and specifically authorised service permits it

The customer/patient and prescribing healthcare professional remain responsible for medical decisions.

Reports and Medical Documents

Where reports or documents are collected or shared as part of the requested service, Vyora Care acts only as an assistance/coordination intermediary. The issuing hospital, laboratory or healthcare provider remains responsible for the accuracy and contents of medical records.

Hospital Delays

Vyora Care does not control:

• Doctor availability
• Consultation delays
• Surgery schedules
• Laboratory processing
• Hospital queues
• Billing queues
• Hospital policies
• Admission/discharge decisions

Such delays do not automatically constitute a failure of Vyora Care.

Transportation

Where home pickup or safe home drop is part of the service, Vyora Care’s role must be understood according to the specific booking and transport arrangement. Unless expressly stated otherwise, Vyora Care does not operate an ambulance service. Emergency transportation must be arranged through appropriate emergency medical transport.

Vehicle / Third-Party Transport

Where transportation is provided by a third-party transport provider, the transport provider’s applicable terms may also apply. Vyora Care does not control:

• Traffic
• Road conditions
• Vehicle breakdown
• Third-party driver conduct
• Unavoidable transport delays

Personal Belongings

Customers should avoid carrying unnecessary valuables. Where a customer entrusts belongings to a companion for a specific purpose, the customer should maintain an inventory where appropriate. Vyora Care is not responsible for loss arising from circumstances outside its reasonable control, subject to applicable law.

Financial Transactions

Customers should not provide unnecessary cash, cards, passwords, PINs, OTPs or banking credentials to companions. Vyora Care will not require a customer’s banking password, UPI PIN, card PIN or OTP for ordinary service coordination. Where cash handling is specifically authorised, customers should retain appropriate records.

Customer Responsibility

The customer/family is responsible for providing accurate:

• Name
• Phone number
• Address
• Hospital details
• Patient information
• Booking information
• Relevant safety information

Family Authority

The person arranging a service for another individual represents that they have appropriate authority to arrange the requested service and provide necessary information. Vyora Care may request reasonable confirmation where there is uncertainty regarding authority.

Communication

Vyora Care may use telephone, WhatsApp, SMS, email or other approved communication methods for service coordination. Communication may be delayed because of:

• Network failure
• Device problems
• Third-party service outages
• Hospital restrictions
• Circumstances beyond reasonable control

Family Updates

Where requested, Vyora Care may provide reasonable updates to authorised family members. Such updates are based on information available to the companion and do not constitute a medical opinion.

Service Limitations

Vyora Care may decline a requested activity if it falls outside:

• The agreed service
• Companion training
• Lawful scope
• Hospital rules
• Reasonable safety standards

Unsafe Conditions

A companion may refuse or discontinue an activity that reasonably presents a significant risk to:

• Patient
• Companion
• Hospital personnel
• Public
• Property

Violence / Abuse / Harassment

Vyora Care does not tolerate:

• Physical violence
• Threats
• Sexual harassment
• Abusive conduct
• Discriminatory conduct
• Intimidation
• Deliberate property damage

A service may be suspended or terminated where reasonably necessary for safety.

Hospital Rules

Customers and companions must comply with applicable hospital rules and instructions. Vyora Care cannot guarantee access to restricted hospital areas.

Third-Party Services

Hospitals, laboratories, pharmacies, transport providers and other third parties operate independently. Vyora Care does not guarantee their:

• Availability
• Prices
• Medical decisions
• Waiting times
• Service quality
• Test results
• Treatment outcomes

No Guarantee of Medical Outcome

Vyora Care does not guarantee:

• Recovery
• Treatment success
• Test results
• Diagnosis
• Admission
• Discharge
• Surgery outcome
• Consultation outcome
• Medical prognosis

Website Information

Website content is provided for general information and may be updated from time to time. Service availability, pricing, operating areas and terms may change.

Images and Representations

Photographs, illustrations and visual representations on the website may be illustrative unless specifically identified as actual customer/service photographs.

Limitation of Liability

To the extent permitted by applicable law, Vyora Care will not be responsible for indirect, incidental, consequential or unforeseeable losses arising outside the reasonable scope of the service. Nothing in this Disclaimer excludes or limits liability that cannot lawfully be excluded or limited.

Force Majeure

Vyora Care will not be responsible for delay or inability to perform caused by circumstances reasonably beyond its control, including:

• Natural disasters
• Severe weather
• Public emergencies
• Transport disruption
• Strikes
• Civil disturbance
• Government restrictions
• Hospital restrictions
• Network failures
• Third-party service failures
• Other unforeseeable events

No Waiver of Legal Rights

Nothing in this Disclaimer is intended to remove or restrict any statutory right or remedy available to a customer under applicable law.

Contact

For questions regarding this Disclaimer:

• Email: teamvyoracare@gmail.com
• Phone: +91 85220 01943
• Service areas: Vijayawada & Guntur, Andhra Pradesh, India

Governing Law

This Disclaimer shall be governed by applicable laws of India.